Senior Application Support Engineer

• Publicis Sapient is a digital business transformation company helping organizations Build what matters by combining strategy, experience, and engineering.
• As a Senior Application Support Engineer, you will play a critical role in ensuring the stability, performance, and continuous improvement of production systems that power client-facing digital platforms.
• This role operates at the intersection of operations, engineering, and business, handling complex production issues and driving long-term resilience.

Your Impact

• Own production support for complex applications, resolving moderate to high‑severity incidents.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Collaborate closely with L1, L2, L3 engineers, product, and business teams to ensure smooth operations.
• Leverage monitoring and observability tools to proactively identify risks and performance issues.
• Contribute to continuous improvement by identifying vulnerabilities, trends, and operational inefficiencies.
• Use AI-powered productivity tools to improve troubleshooting speed, documentation quality, and operational effectiveness.

Skills & Experience

• 6+ years of experience in the functional or application lifecycle domain (e.g., testing, business analysis, application support).
• 3+ years of hands-on experience in production / operations support environments.
• Strong troubleshooting skills across browser-based applications and APIs.
• Experience with incident and service management tools (ServiceNow ITSM).
• Working knowledge of:
  • Monitoring & Observability: Dynatrace, Splunk
  • APIs & Testing: Postman
  • Databases: SQL, SQL Developer
  • Delivery & Agile Tools: Rally (preferred)
• Exposure to Java and Web Services in a support or troubleshooting context.
• Proven ability to analyze, document, and communicate technical and business requirements clearly.
• Excellent communication skills and ability to work across technical and non-technical teams.

Set Yourself Apart With

• Experience supporting high-availability, client-facing production systems.
• Demonstrated use of AI tools such as GitHub Copilot, Microsoft 365 Copilot, or similar to enhance daily workflows.
• Ability to work with minimal supervision, learning new applications and tools independently.
• Strong mindset for operational excellence, metrics, and continuous improvement.
• Comfort working in fast-paced, incident-driven environments with shifting priorities.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.