Here are some of our areas of expertise:
CX&I Strategy: We identify and define experience models which help to shape companies. Using these models, we propose ways to drive customer interaction and create value. We use fact-based research and data to guide clients in making braver decisions and evolving digitally.
Service Design: We define a complete end-to-end service based on core design thinking tools and methods. We emphasize driving valuable outcomes through mixed backlog definition, focusing on people and using systems that consider all steps of the process, from concept to realization.
Evaluative: We use research techniques that assess design output throughout development, including concept and usability testing.
Generative Qualitative: We conduct primary research that helps us understand people—including techniques of contextual inquiry, ethnography and in-context interviews. This research drives ideation and strategy and frames opportunities.
Quantitative: We collect and analyze numerical data via surveys, questionnaires, polls, etc.
Secondary: We review, digest and analyze existing market, competitor and customer primary research.
Product Design: We are a multi-skill design discipline focused on creating propositional concepts, proving their value and bringing them to market.
Visual Design: We base our designs on customer experience (CX) strategy, business goals and brand guidelines—from early sketches and high-level prototypes to fully developed design systems.
Communications Design: We utilize print, digital, video production, motion graphics and marketing support in service of seamless customer experience (CX).
Production Design: Based on creative direction, we build visually coherent assets for accessible, responsive and scalable design systems.
UX Design: We engineer the overall system that enables a user’s experience (UX). Our core skill is the ability to perceive and analyze a user’s goals through research and empathy.
Content Strategy: We guide brands on effective use of digital content, based on customer insights, user journeys, brand pillars, business objectives, SEO and site usage data.
Content Engineering: We define optimal digital content ecosystems, based on site structure, design systems, components/templates, tagging strategies and relevant backend systems.
Content Operations: We streamline all content processes, taking into account roles, editorial schedules, product launches, translation requirements, platform workflows and more.
Copywriting: We craft exceptional, narrative-driven experiences for our clients, ensuring consistency of content across platforms and formats including navigation, interface copy and messaging. In some regions, this includes writing marketing, social or campaign copy.
Power to the People
Consistent, quality work only lasts in an environment where it's actively enabled and supported. The common denominator at PS is that our people are treated like adults, allowed to be the captains of their careers and empowered to be the best versions of themselves.
Experience connects people to the journey of transformation and helps them thrive. The scale of innovation we are driving for our clients makes this a very exciting time to join our team!
Retail Experience Strategy Lead
“What makes PS different is our ability to actually deliver. You can come up with the coolest ideas, but if they can’t become reality, it’s an academic exercise. It’s a big difference to know you’re working side by side with engineers and a cross-disciplinary team to bring them to life. That’s been a huge reason for me to stay.”
“We’re a tight-knit group of fun, creative and eccentric folks. We’re not afraid of a challenge and we keep reinventing ourselves every day.”
“I enjoy working at PS because I feel the impact that I can have in large companies’ digital transformation, while still focusing on the experience of final users. Throughout my experience here I also found a growing team of talented, ambitious and supportive people who empowered me to grow personally and professionally.”
Awards and Recognitions
We're proud our work has been recognized by every major awards body.
Life @ PS: Making an Impact Beyond the Work
Whether they’re teaching colleagues, championing important causes or participating in leadership development programs, our Experience people go the extra mile. Learn how they’ve made a difference beyond their day-to-day.
Work with Us
Looking for the latest openings or want to get rewarded for recommending a peer?