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The Experience Revolution Started Here

And it’s not done. Join us.

Team Members
Global Studios
Years of Innovation

Our experience teams apply design thinking principles and practical delivery with customer obsession to solve the most complex challenges. We help our clients lead their categories, engage their customers through distinctive interactions and outperform competitors.

Here are some of our areas of expertise:

CX&I Strategy: We identify and define experience models which help to shape companies. Using these models, we propose ways to drive customer interaction and create value. We use fact-based research and data to guide clients in making braver decisions and evolving digitally.

Service Design: We define a complete end-to-end service based on core design thinking tools and methods. We emphasize driving valuable outcomes through mixed backlog definition, focusing on people and using systems that consider all steps of the process, from concept to realization.

Evaluative: We use research techniques that assess design output throughout development, including concept and usability testing.

Generative Qualitative: We conduct primary research that helps us understand people—including techniques of contextual inquiry, ethnography and in-context interviews. This research drives ideation and strategy and frames opportunities.

Quantitative: We collect and analyze numerical data via surveys, questionnaires, polls, etc.

Secondary: We review, digest and analyze existing market, competitor and customer primary research.

Product Design: We are a multi-skill design discipline focused on creating propositional concepts, proving their value and bringing them to market.

Visual Design: We base our designs on customer experience (CX) strategy, business goals and brand guidelines—from early sketches and high-level prototypes to fully developed design systems.  

Communications Design: We utilize print, digital, video production, motion graphics and marketing support in service of seamless customer experience (CX).

Production Design: Based on creative direction, we build visually coherent assets for accessible, responsive and scalable design systems.

UX Design: We engineer the overall system that enables a user’s experience (UX). Our core skill is the ability to perceive and analyze a user’s goals through research and empathy.

Content Strategy: We guide brands on effective use of digital content, based on customer insights, user journeys, brand pillars, business objectives, SEO and site usage data.

Content Engineering: We define optimal digital content ecosystems, based on site structure, design systems, components/templates, tagging strategies and relevant backend systems.

Content Operations: We streamline all content processes, taking into account roles, editorial schedules, product launches, translation requirements, platform workflows and more.

Copywriting: We craft exceptional, narrative-driven experiences for our clients, ensuring consistency of content across platforms and formats including navigation, interface copy and messaging. In some regions, this includes writing marketing, social or campaign copy.

Some of Our Clients

Power to the People

Consistent, quality work only lasts in an environment where it's actively enabled and supported. The common denominator at PS is that our people are treated like adults, allowed to be the captains of their careers and empowered to be the best versions of themselves.

Work @ PS

Teams @ PS

Life @ PS

Experience connects people to the journey of transformation and helps them thrive. The scale of innovation we are driving for our clients makes this a very exciting time to join our team!

Awards and Recognitions

We're proud our work has been recognized by every major awards body.

  • Cannes Lions
  • Design & Art Direction
  • Webby
  • One Show
  • The Andys
  • W3 Awards
  • IDC Marketscape Leader in CX
  • Gartner Leader in CX

Life @ PS: Making an Impact Beyond the Work

Whether they’re teaching colleagues, championing important causes or participating in leadership development programs, our Experience people go the extra mile. Learn how they’ve made a difference beyond their day-to-day.

Work with Us

Looking for the latest openings or want to get rewarded for recommending a peer?

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As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1-617-621-0200.

EEO is the law.

Pay transparency information can be found here.