Business Analyst

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Job Description

As an experience Business Analyst, you will partner with business stakeholders and technical teams to deliver technology solutions that make a real impact. In this role, you’ll use your analytical strength and product expertise to translate business needs into clear, actionable functional requirements that guide high‑quality delivery.

You’ll collaborate across multidisciplinary teams—including Strategy, Experience, Engineering, and Data—to shape smart, customer‑focused solutions. From defining functional specifications to mapping business processes, you’ll ensure every deliverable is clear, aligned, and driving progress.

You’ll also contribute to a positive team culture by providing guidance, coaching, and clarity. Your leadership will help others grow, while also keeping everyone focused on achieving measurable outcomes and delivering tangible value for our clients.

Responsibilities

Lead discovery sessions and workshops to understand client goals, processes, and challenges, translating insights into clear functional requirements, user stories, and acceptance criteria.
Design scalable, user‑centric solutions by building deep product expertise, identifying functional gaps, and recommending best‑practice configurations, workarounds, or enhancements.
Collaborate closely with technical teams—developers, architects, and consultants—to ensure solutions align to functional specs and are validated through configuration, testing, and integration cycles.
Produce high‑quality functional documentation, process maps, user guides, training materials, and release notes, and deliver effective training for end‑users and administrators.
Support change impact assessment, adoption planning, and continuous improvement by analysing system usage and providing insights for product enhancements and roadmap direction.
Stay current with industry trends, product updates, and emerging technologies to bring fresh thinking to client solutions.

Qualifications

3–5 years of experience as a Functional Consultant, Business Analyst, or Product Consultant in a tech consulting environment.
Strong understanding of SaaS/enterprise tech products (e.g., CRM, ERP, HRIS, CX, analytics platforms).
Experience translating business processes into product configurations.
Proficiency in writing functional specifications, user stories, and process flows.
Strong analytical, problem‑solving, and communication skills.
Experience working in Agile delivery environments.

Nice to Have

Experience with APIs, integrations, and basic data concepts (not coding-heavy).
Industry experience (e.g., financial services, government, retail, telco).
Certifications (Agile, Scrum, product-specific certifications).

Additional Information

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.