PS|Senior Service Manager

The Service Manager manages IT Service Delivery and provides ongoing operations support aligned with the IT Service Management processes.

He/she also manages all stakeholders and ensures that the teams work in collaboration to achieve successful delivery outcome. 

Personal Attributes:  

• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive 
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution  
• Willingness to work in odd hours and weekend as per the project requirements.  
• Ability to prioritize when under pressure and be able to travel within US and globally for business requirements 

• Prior experience in Managed Service Provider or IT Consulting environment is a must 
• Ability to build and manage successful teams 
• Excellent knowledge and experience of Service management processes 
• Excellent experience in Service Delivery and Operations management 
• Good communication and stakeholder management skills 
• Good understanding of various contractual, commercial and SLA constructs 
• Strong creative thinking, problem-solving, decision-making skills 
• Ability to manage escalations and conflicts 
• Strong working knowledge of industry standards, practices as well as the company s policies, products and services 
• Should have a solid technical background with astute business sense and deep leadership and people skills to succeed in this role 
• A proven track record of leading technology initiatives, managing technical staff, collaborating with business leaders, and being able to work in complex environments. 
• Extensive Experience in managing large Application stacks is advantageous 
• Data-driven decision-making mindset 

EDUCATION 

• Bachelor’s engineering degree required (Degree in Computer Science or related field preferred) 

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.