Sr. Site Reliability Engineer

As a Senior Site Reliability Engineer, you will play a pivotal role in the success of a strategic modernization initiative to migrate a legacy platform to a cloud-based infrastructure. You will join the Digital Factory team responsible for maintaining and evolving the performance, observability, and reliability of the client s digital products. This position is 70% focused on monitoring, debugging, and incident resolution using tools like Dynatrace, and 30% on DevOps activities, such as maintaining and optimizing CI/CD pipelines. You ll collaborate with cross-regional teams in Dallas, Europe, and India, ensuring high availability and operational continuity. Candidates must be comfortable working in rotational support shifts and should expect to travel to Costa Rica once per quarter for PI Planning (costs covered by the client).

Your Impact:

• Maintain the reliability and uptime of cloud-native applications during a major digital platform transition
• Lead the implementation of robust monitoring using Dynatrace to detect and resolve performance bottlenecks
• Support CI/CD pipelines and ensure seamless delivery processes across staging and production environments
• Participate in the rotational on-call support model to ensure 18–19 hours of coverage across global time zones
• Collaborate with global engineering, DevOps, and product teams to troubleshoot, resolve incidents, and improve system resiliency
• Drive continuous improvement of observability, automation, and incident management practices
• Actively contribute to the onboarding and stability of 11+ business units transitioning to the cloud

Your Skills & Experience:

• 6+ years of professional experience in Site Reliability Engineering roles
• B2+ English level, both written and spoken, with proven ability to communicate directly with clients and stakeholders in fully English-speaking environments
• Proficiency in Kubernetes and managing containerized applications
• Advanced knowledge of monitoring and observability tools, especially Dynatrace
• Experience maintaining and optimizing CI/CD pipelines using modern DevOps practices
• Excellent debugging and problem-solving skills in production environments
• Strong interpersonal and communication skills for collaborating with cross-functional and geographically distributed teams
• Comfort working in a rotational support schedule, ensuring overlap with global regions for operational coverage

Set Yourself Apart With:

• Strong hands-on experience with Azure Cloud infrastructure and operations
• Familiarity with Terraform or similar infrastructure-as-code tools
• Experience with Splunk, Grafana, or Prometheus
• Prior work in large-scale digital transformation or modernization initiatives
• Background in retail, logistics, or omnichannel commerce
• Experience working in hybrid legacy-modern architectures and phased migrations

A Tip from the Hiring Manager: “This is a role for those who thrive in complex environments and know how to keep systems resilient during constant change. If you love solving puzzles at scale, this is your playground.” 

Benefits of Working with PS:

Inclusive Culture & Growth

• An inclusive workplace that values diversity and fosters collaboration.
• Access to continuous learning and professional development opportunities.
• E-learning platforms including Udemy, Marcel, and LinkedIn Learning.
• English language lessons to support global communication.

Compensation & Flexibility

• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Generous paid leave and local holidays.
• Extra paid time off (PTO).

Health & Wellbeing

• Comprehensive health benefits for you and your family.
• Private medical insurance.
• Wellness programs and employee assistance support.

Remote Work & Perks

• Full-time, indefinite-term contractor role.
• 100% remote work environment.
• Quarterly travel to Costa Rica (expenses fully covered).
• Connectivity bonus to support remote work.
• Exclusive discounts based on your country of residence.

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As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Publicis Sapient is a leading digital transformation partner, helping established organizations reimagine their future in a digitally enabled world. We empower businesses to evolve—both in how they operate and how they serve their customers—by combining a start-up mindset with modern methods and deep industry expertise. Our approach fuses strategy, consulting, and customer experience with agile engineering and problem-solving creativity to unlock real business value. With over 20,000 professionals across 53 global offices, we bring together the best of technology, data science, and human insight to design and build the products and services that people truly value. Driven by our purpose—helping people thrive in the brave pursuit of next—a shared commitment to innovation, collaboration, and continuous transformation unites us. At Publicis Sapient, we don’t just adapt to change—we lead it.

About the Client:

Our client is a global B2B leader in electrical products, solutions, and services, operating across 170+ companies worldwide. They are undergoing a multi-year digital transformation to deliver a seamless omnichannel experience by modernizing platforms, scaling operations, and integrating data and AI to enhance customer engagement. This role supports a major platform engineering initiative, part of a transitional modernization bridge that will evolve into a unified digital ecosystem.