Level 2 Support Engineer

Tremend is looking for a Level 2 Support Engineer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to figure out our client’s most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. 

 

Your Impact:

• Investigate, diagnose, and resolve L2 issues related to our platform, working closely with L1 support and development teams
• Provide support for Oracle Forms-based interfaces and PL/SQL backend components within the system
• Analyze and optimize PLSQL code to improve response time and system performance
• Proactively monitor the application to identify and mitigate performance bottlenecks or failures
• Liaise with traders, analysts, and technical teams to address critical issues and implement preventive measures
• Maintain clear and concise technical documentation, SOPs, and troubleshooting guides for faster resolution and knowledge sharing
• Assist with testing and deployment of application updates, patches, and new features, ensuring system integrity post-release.

Your Skills & Experience:

• 3+ years of experience in L2 application support
• Proficient in SQL and PL/SQL, with hands-on experience analyzing and debugging complex code
• Experience with Oracle Forms in a support or development context.
• Basic understanding of Linux environments (RedHat preferred).
• Strong problem-solving and analytical skills with a focus on root cause analysis.
• Effective communication skills and ability to work in fast-paced, high-pressure environments.
• Scripting experience (e.g., Bash or Python) is a plus.

Benefits of Working Here:
Besides an exciting job in a tremendous team, here's what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule 
• Medical subscription
• Meal tickets
• 25 vacation days
• Many others perks 

Tremend is the newest global software engineering hub for Publicis Sapient. For over 20 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today's digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we're accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you'll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world's most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.