Senior Product Manager- Loyalty

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Job Description

As a Senior Product Manager, you will partner with our clients to design, deliver, and scale loyalty solutions that drive engagement, retention, and lifetime value across Retail, Consumer Goods, and Travel & Hospitality industries.

As part of your responsibilities, you will lead a collaborative, cross-functional and high-performance team working with CX/UX designers, developers and senior management to define and build loyalty capabilities—such as rewards engines, personalization services, membership tiers, partner integrations, and omnichannel experiences—that

deliver a differentiated customer experience, meet the demands of the market and drive business results. â¯â¯

Qualifications

Qualifications (Expected):

5+ years of product management experience, including 2+ years building or scaling loyalty solutions

Strong understanding of loyalty mechanics, customer lifecycle engagement, and emotional loyalty levers across multiple verticals

Experience with MarTech/CDP platforms, mobile apps, eCommerce or booking systems, and real-time personalization engines

Proven ability to design customer-centric solutions while balancing business and technical constraints

Data-driven decision-maker with experience using segmentation, behavior modeling, or predictive analytics to influence roadmap priorities

Excellent stakeholder management and communication skills across marketing, engineering, and executive teams

Experience working with cross-functional teams in a matrix organization including Engineering, Marketing, Finance, UX, and Analytics

Experience using data and analytics tools and well-developed intuitions for leveraging data and analytics in generating objective and actionable evidence for fast and data-driven decision making

Strong presentation and communication skills

Bachelor s degree in Computer Science, a related field, or equivalent practical experience

Qualifications (Preferred):

Experience with partner-based or coalition loyalty models, and integration with travel loyalty platforms (e.g., Sabre, Amadeus, loyalty API, Talon One providers)

Demonstrated experience shipping product to market

Strong analytics skills and experience using analytics/visualization tools

Business and digital strategy experience

Identifying organizational and process changes required to successfully realize the benefits of a solution

Additional Information

Salary Range: $117,000- $175,000

Benefits of Working Here:

Flexible vacation policy; time is not limited, allocated, or accrued
16 paid holidays throughout the year
Generous parental leave and new parent transition program
Tuition reimbursement
Corporate gift matching program

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at hiring@publicissapient.com or you may call us at +1-617-621-0200.

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.