Senior Systems Engineer_Service Management

We are seeking a highly motivated and customer-focused Associate Technology L2 to join our Sustain team. The This role involves providing first-line technical support to end-users, logging incidents, and ensuring timely resolution or escalation of issues. The candidate should demonstrate patience, empathy, and a passion for delivering exceptional customer service.

Your Skills & Experience:

• Experience with implementation of Cloud Observability such as Azure or AWS or GCP
• Experience with scripting languages like Java, Python, Bash, PowerShell.
• Experience with REST, SOAP, JSON and XML is helpful.
• Experience with Terraform is preferred
• Experience with Container technologies such as Kubernetes, Docker and knowledge of public cloud Azure, AWS, GCP, etc.
• Knowledge of configuring public cloud platforms using Code such as Terraform.
• Knowledge of IT protocols such as HTTP, ICMP, SNMP, WMI, syslog-ng, SSH, etc. 
• Understand Databases and Database Performance measurements(e.g. MSSQL, MySQL etc.)
• Knowledge of software development life cycle and Agile methodology (e.g. use of tools like Jira)
• Experience with enterprise tools like ServiceNow, Jira, etc.
• ITSM Process experience (e.g. Change Management, Incident Management etc.)
• Flexible to work in shifts
• Familiarity with Linux and experience working in a shell environment.

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.