Salesforce Consultant

Role: Salesforce Consultant

Location: Either Cologne, Berlin, Dusseldorf, Frankfurt or Munich - we have offices in all of these locations

Essential requirements: Hybrid Working - English Speaking

*Please note - this is not a client facing role, it is an internal role to support our internal functions.

Job summary: Join our dynamic internal Publicis Sapient Salesforce team as a Salesforce Sales Cloud Consultant. We re looking for a seasoned professional who not only excels in Salesforce Sales Cloud but also brings a fresh perspective to drive innovation. As a Salesforce Sales Cloud Consultant, you ll play a crucial role in consulting with various stakeholders to enhance and maintain our Salesforce implement operations.

Responsibilities:

Innovate Internal Processes: Evaluate existing workflows, identifying opportunities for innovation, efficiency gains, and automation using Salesforce Sales Cloud.

Consult and Gather Requirements: Collaborate closely with sales teams, stakeholders, and business users to consult on and document functional requirements. Translate these requirements into Salesforce Sales Cloud configurations and customizations.

Collaborate on Solutions: Work closely with business stakeholders, designers, user experience experts, and developers to design and develop custom applications, integrations, and enhancements that extend Salesforce Sales Cloud capabilities.

Data Innovation and Management: Drive data innovation by designing and implementing advanced data models, validation rules, and data governance processes to ensure data integrity and accuracy.

User Training and Support: Provide training on Salesforce Sales Cloud functionality to end users and actively assist in resolving user issues and inquiries. System Maintenance and Upgrades: Perform ongoing system maintenance tasks, manage

user access, monitor system performance, troubleshoot issues, and implement upgrades and patches.

In-depth Documentation: Create and maintain detailed documentation of processes, configurations, and customizations to ensure accurate and up-to-date information. Stay Ahead in Innovation: Keep abreast of the latest Salesforce Sales Cloud features, enhancements, and best practices. Recommend updates to improve system efficiency

UX/UI Design and Configuration: Design and configure Salesforce Sales Cloud with a focus on enhancing the user experience with our Salesforce innovation team. Customise objects, fields, page layouts, workflows, approval processes, and reports.

Educational Background: Bachelor s degree in Computer Science, Information Systems, Business Administration, or a related field.

Proven Experience: Demonstrated experience as a Salesforce Sales Cloud Business Analyst, with a successful track record of managing Salesforce Sales Cloud implementations.

Salesforce Expertise: In-depth knowledge of Salesforce Sales Cloud capabilities, including configuration, customization, and data management.

Proficiency: Strong proficiency in Salesforce Sales Cloud administration, covering the creation and management of objects, workflows, reports, and dashboards.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex business requirements and translate them into innovative technical solutions.

Communication and Collaboration: Excellent communication and collaboration skills, with the ability to engage effectively with stakeholders and work seamlessly within our cross-functional teams.

Methodologies: Familiarity with hybrid agile methodologies and project management concepts.

Certifications: Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Sales Cloud Consultant, are a plus.

Attributes: Attention to detail, self-motivation, and a strong commitment to delivering high-quality results within established timelines.

At Publicis Sapient, you will be part of a global digital transformation team dedicated to leveraging cutting-edge technology to drive business success. If you are passionate about improving ways of working, ensuring smooth release management, and leading

transformative projects in a collaborative, innovative environment, this is the perfect opportunity for you.