Salesforce Technical Architect

Technical Architect, Salesforce

We are seeking a high-caliber Technical Architect to lead the technical strategy and delivery for a large-scale, mission-critical digital transformation program within the public sector. This is a role that combines deep technical expertise in the Salesforce ecosystem with strategic account leadership, liaising with the client partner.

You will be the primary technical authority, responsible for designing enterprise-level frameworks that serve a massive user base, while managing a high-performing delivery team of approximately 30 members.

Key Responsibilities

• Strategic Design: Define the technical direction for complex Salesforce ecosystems utilizing Health Cloud, the Insurance data model, Experience Cloud, and Mobile App integrations.
• Enterprise Frameworks: Identify and architect scalable, reusable enterprise-level solutions, including:
• Correspondence (letter) generation frameworks
• Authority and delegation frameworks
• Notification frameworks and multi-channel communication strategies
• Data & Security: Define robust integration and data strategies, including migration protocols, governance, and secure data-sharing models.
• Best Practices: Ensure all solutions align with Salesforce best practices, stringent security standards, and overarching enterprise architecture requirements.
• Team Management: Lead and mentor a multi-disciplinary team of ~30 members, fostering a culture of technical excellence and delivery capability.
• Stakeholder Alignment: Act as the primary bridge between business leadership and delivery teams. Collaborate closely with Program Managers and Director-level stakeholders to align priorities.
• Account Growth: Collaborate with the client partner, identifying growth opportunities, and Supporting proposals, and RFP responses.
• Resource Strategy: Build strong client relationships to continuously identify key roles and ensure the right technical resources are deployed effectively.
• Hands-on Support: While the role is strategic, you will contribute hands-on development and troubleshooting when necessary to unblock teams and ensure smooth production releases.
• Quality Assurance: Review solution designs and perform code reviews to maintain high-quality standards across configuration, integrations, and deployments.
• Risk Mitigation: Identify technical risks early in the lifecycle and implement resolution strategies to keep the program on track.
• Strategic Growth: contribute to the expansion of our Salesforce practice by providing technical authority during some pre-sales lifecycle. This includes contributing to high-stakes RFP responses, drafting technical proposals, and participating in sales activities to secure new opportunities.

Required Experience & Qualifications

• 10+ years experience as a Technical Architect on large-scale Salesforce implementations (Health Cloud and Insurance data model experience is highly regarded).
• Proven ability to design scalable, reusable frameworks and define complex data migration and integration strategies.
• Demonstrated experience managing large teams and overseeing complex delivery accounts.
• Ability to translate complex technical concepts into business value for C-suite and Director-level stakeholders.
• Familiarity with the governance and security requirements of large-scale government or highly regulated programs.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.