UX Experience Lead

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Job Description

We’re seeking an experienced UX Design Leader to play a pivotal role in a large scale engagement within a government organisation.

In this role, you will operate primarily in the strategic and conceptual design space, working closely with strategists, researchers, designers, and analysts to shape future‑state services that are human‑centred, feasible, and aligned to public value outcomes.

Responsibilities

Lead hypothesis-driven user research and synthesis to identify critical user insights for the design of effective experiences
Frame journey-level problems and opportunity areas
Plan and facilitate design workshops with stakeholders
Lead hands-on collaborative working sessions with client team
Uplift capability in UX approach and principles through hands-on coaching and informal training (for client team)
Communicate with an influential voice to shape approaches and position ideas for customer impact
Shape features and functionalities that solve real customer problems
Collaborate with colleagues on the development of user stories and requirements
Contribute to and help embed the organisation’s service design methods, tools, and ways of working
Co-create a practical playbook capturing methods, learnings and ways of working to support ongoing adoption

Good to Have

· Experience working within state and federal projects
· Experience working with member-owned organisations
· Experience in financial services
· Experience working on / supporting Service Design projects

Additional Information

Please note this role is a contracting opportunity to start with until 30th June 2026 and you will need to be available to start immediately and need to have Australian Citizenship as the role focusses on working with clients in Public Sector

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.