Senior Manager Monitoring and Observability Engineer

As a Senior Specialist in Monitoring & Observability, you will design, implement, and standardize enterprise-grade monitoring and alerting solutions across complex, cloud-based environments. This role sits at the intersection of Observability, SRE, and Incident Management, with a focus on ensuring systems are reliable, measurable, and proactively monitored. You’ll collaborate with Cloud Operations, Architecture, and Platform Engineering teams to define best practices and build resilient, insight-driven infrastructure that supports business-critical services.

Your Impact

• Implement and standardize monitoring and alerting tools across multiple cloud platforms to ensure consistent observability practices.
• Architect observability solutions with Splunk, OpenTelemetry, AWS CloudWatch, GuardDuty, Wiz, and other modern monitoring stacks.
• Design and build incident response workflows, playbooks, and dashboards for actionable insights and faster recovery.
• Define and operationalize SLOs, SLIs, and error budgets to align with reliability goals.
• Integrate observability tools with ServiceNow ITOM and CMDB for automated incident management and asset tracking.
• Collaborate with Cloud Operations and Architecture teams to ensure observability is embedded in design, build, and run phases.
• Automate monitoring configurations and embed observability into CI/CD pipelines.
• Optimize performance and reliability through log analysis, metrics correlation, and distributed tracing.
• Drive initiatives to improve MTTR, incident detection, and proactive issue prevention.
• Provide technical leadership and mentorship, sharing best practices across engineering and operations teams.

Set Yourself Apart With

• Cloud certifications such as AWS DevOps Engineer, Azure DevOps Engineer Expert, or Google Professional Cloud DevOps Engineer.
• Experience in AIOps, predictive analytics, and security-driven observability.
• Exposure to chaos engineering or performance engineering practices.
• Experience in multi-cloud and hybrid environments with advanced observability patterns.

Additional information

This is a remote Contractor position, but it requires occasional travel to the U.S. 

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.