
Technology and Engineering
Senior Systems Consultant - Transition Manager
Qualifications
Qualifications and Experience:
- Bachelor’s degree in information technology, or related field.
- Proven experience in managing transitions and change management.
- Strong knowledge and experience of project management methodologies and risk management practices.
- Excellent organizational, analytical, and problem-solving skills. Strong communication and interpersonal skills.
- Implementation and management of IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management.
- Establishing SLA/KPI measurement, reporting, improvement, service credit management processes. Management of IT Service Delivery and ongoing operation support based on IT Service Management processes, company policies and standards
- Analysis of issues, tickets, stakeholder feedbacks leading to identification and implementation of product improvement, process improvement, automation/elimination opportunities
Preferred Skills:
- Experience in managing transformation/development/digital projects
- Certification in IT service management (ITIL) and/or project management (PMP).
- Experience in service delivery management or operational leadership.
EXPERIENCE
- 15+ years of relevant experience in the enterprise Application/Infra/Multi cloud solutions space
EDUCATION
- Bachelor’s engineering degree required (Degree in Computer Science or related field preferred)
Additional Information
- An inclusive workplace that promotes diversity and collaboration.
- Access to ongoing learning and development opportunities.
- Competitive compensation and benefits package.
- Flexibility to support work-life balance.
- Comprehensive health benefits for you and your family.
- Generous paid leave and holidays.
- Wellness program and employee assistance.
Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
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