Service Manager

We are looking for a seasoned Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient’ s IT Operation Services offered to various clients.

You would have had proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. Experience in leading, solutioning and delivering large multi-year deals at Fortune level companies will be strong advantage. Experience of working in a matrixed environment, which includes interfacing with Industry and global delivery teams is a must.

You should be a seasoned technology leader, who is passionate working directly with various large clients at Operation heads/ CxO level on the multi-year Application and IT Infrastructure management, which includes decisions on IT Operations, cost assessment, continuous improvement and Service innovation, macro and micro designing, tying business logic to outcomes, finalizing important technology and operations decisions, identifying risks and suggesting mitigation strategies etc. and have extensive experience with clients.

Skill Requirements:

• Prior experience in Managed Service Provider or IT Consulting environment is a must
• Should have a solid technical background with astute business sense and deep leadership and people skills to succeed in this role
• Should have exposure in in executing large production support engagements across applications and infrastructure technology stacks
• Previous project management experience and in running major incidents
• Exceptional attention to detail and highly organized
• Able to work on and coordinate multiple tasks simultaneously
• Comfortable working in a team environment
• Extensive Experience in managing large Application stacks
• Proven ability to create and maintain effective documentation, including policies, processes, and procedures
• Broad operational experience in a public company environment with a deep understanding of IT
• Proven experience to deliver in a fast-paced technology company
• Data-driven decision-making mindset

 EXPERIENCE

• 10 - 12 years of relevant experience in the enterprise Application/Infra/Multi cloud solutions space

EDUCATION

• Bachelor’s engineering degree required (Degree in Computer Science or related field preferred)

Your Skills & Experience:

• Ability to build and manage successful teams
• Excellent knowledge and experience of Service management processes
• Excellent experience in Service Delivery and Operations management
• Good communication and stakeholder management skills
• Good understanding of various contractual, commercial and SLA constructs
• Strong creative thinking, problem-solving, decision-making skills
• Ability to manage escalations and conflicts

• Gender-Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.

Job location : Gurgaon/Bangalore/Hyderabad/Pune

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Twitter: @SapientIndia

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Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.